Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)... Such as faulty product, or replace it with a full replacement.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. However this international shipping does incur fees - please contact us for pricing on shipping fees.

Sometimes there maybe additional charges to international addresses depending on what you order and the weight and proudcts ordered. 

Aspect, Cosmedix, PCA & Societe  are only to be shipped within NZ

Can Ship Dermosis rx medical skincare & skincare makeup internationally & also Lycogel - other brands please email me.Obviously the ones that are prohibited are listed as above.

Also can ship to Australia MCCM Medical skincare & Grande products for example plus some other brands if you are unsure of the brand please email us. All Dermosis rx can be shipped worldwide.

Sending Items to the USA - Courier_Select_US Service (DDP Only)

From 29 August 2025, all shipments to the US are subject to a 15% import tariff (duty). This duty is applied only on the declared value of the goods shown on your commercial invoice; shipping and insurance costs are excluded. In addition, a 2.5% disbursement fee applies to the duties.

If the US Border Agency requires an inspection or additional processing, any inspection/clearance charges are passed through at cost. These are not common, but they may occur and will vary depending on the situation.

 The person from the USA will be charged for these charges and worked out after the order is placed.

Here’s a simple way to work it out:

1. Tariff (duty) = 15% × Declared Product Value

2. Disbursement fee = 2.5% × Tariff

   
   Estimated import costs = Tariff + Disbursement fee

 All orders within NZ $70 and over qualify for free overnight shipping, all orders below $70 incur a $5 fee. If you wish to add a signature pls add a comment with the order.

Terms & Conditions

All prices are at the buy now price that is offered on this website for oders in NZ and Australia. Unless tariffs apply such as the USA for example plus the freight to the internatural country as shipping is only free on orders $70 and over within NZ.